Refund policy
Return and Refund Policy
At Scalini Store, we want every customer to feel confident when purchasing from us. This Return and Refund Policy explains how returns, refunds, cancellations, and damaged items are handled for orders placed through our online store.
Return Window
You may request a return within 14 days after delivery. To be eligible, the item must be returned in unused condition and must meet all requirements listed below.
Return Eligibility
To qualify for a return, the product must:
- Be unworn, unused, and in original condition.
- Have no marks, creases, scratches, stains, odors, sole wear, or signs of outdoor use.
- Be returned with the original shoebox, packaging, tags, inserts, dust bags, and all accessories included in the order.
- Be packed securely to protect the original shoebox during shipping.
- Include a valid order number or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Shoes that have been worn outside or show any signs of use.
- Products with damaged, missing, or altered packaging.
- Items returned without the original shoebox or accessories.
- Items damaged due to misuse, improper care, incorrect storage, or accidental damage.
- Gift cards, final sale items, clearance items, or promotional products marked as non-returnable.
How to Start a Return
To start a return, contact us at support@scalinistore.com with your order number, full name, the item you want to return, and the reason for the return.
Our support team will review your request and provide return instructions if the item is eligible. Please do not send any item back before receiving return authorization from Scalini Store.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping costs, express shipping fees, and additional delivery charges are non-refundable unless the return is caused by an error from Scalini Store.
We recommend using a tracked shipping service when returning an item. Scalini Store is not responsible for returns lost in transit before they are received and inspected.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@scalinistore.com.
Please include your order number and clear photos or videos showing the issue, the product, the shoebox, and the shipping packaging. After review, we may offer a replacement, refund, store credit, or another suitable solution.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear on your bank statement, depending on your payment provider.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or model, please return the eligible item and place a new order through our store.
Order Cancellations
Orders may be cancelled within 12 hours after purchase, provided that the order has not yet been processed, packed, or shipped. To request cancellation, contact us immediately at support@scalinistore.com.
Once an order has been processed or shipped, it can no longer be cancelled and must follow the standard return process.
Contact
For all return and refund questions, contact us at support@scalinistore.com.
Effective Date: May 28, 2026