Contact information
Contact Information
Thank you for visiting Scalini Store. Our customer support team is available to help with orders, products, sizing, shipping, returns, refunds, and general store questions.
Customer Support
Email: support@scalinistore.com
Support Hours
- Monday to Friday: 9:00 AM to 6:00 PM
- Saturday: Closed
- Sunday: Closed
We aim to respond to all customer inquiries within 24 to 48 business hours.
Order Support
For faster assistance, please include your order number, full name, and the email address used at checkout when contacting us.
Product and Sizing Questions
If you need help choosing a size, selecting a model, or understanding product details, contact us before placing your order at support@scalinistore.com.
Returns and Refunds
For return or refund requests, contact us at support@scalinistore.com and include your order number, the product name, and the reason for your request.
Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos or videos of the product, shoebox, and shipping packaging.
Business and Legal Contact
For business, legal, compliance, or customer service inquiries, contact:
Scalini Store
Email: support@scalinistore.com
Store Information
Store Name: Scalini Store
Store Type: Online retail store specializing in men’s loafers, leather footwear, suede footwear, dress shoes, driver loafers, and smart casual shoes.
Effective Date: May 28, 2026